Report a Road

City streets are inspected and assessed annually for any needed maintenance and hazards (resurfacing and drainage). Public Works staff also inspects any received notification of hazards in streets. Call 952.960.7900 for more information or to report a street needing repair or report with SeeClickFix. Please be specific in describing the location and problem.

Issues with county roads should be reported to Hennepin County. Problems on state roads may be directed to the Minnesota Department of Transportation.

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Speed Limits

The city maintains speed limits according to guidelines from the Minnesota Department of Transportation. Shorewood city council adopted a speed policy to respond to requests for speed limit changes and enforcement. If you notice a speed problem, you may request the Speed Awareness Display (SAD) be placed on the roadway to monitor speeds. Requests should be directed to South Lake Minnetonka Police Department. The SAD is in high demand, so your request will be put on a list and your street will be monitored when possible.




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Sewer and Water

Drinking Water Report

Residents on Shorewood city water are able to view yearly testing results conducted on city water. The current drinking water report is available. Paper copies are available at city hall, or you can call the city, 952.960.7900, to request a copy by mail. Please direct water questions to Larry Brown, Director of Public Works, 952.960.7913. Residents on the Chanhassen water system can view the Chanhassen water report.

Public Works and Your Water

The Shorewood Public Works Department is responsible for maintaining safe drinking water and reliable sewage disposal. This department operates and maintains the City’s seven water wells, two storage reservoirs, the water distribution system and the sanitary sewer collection system. Staff is also responsible for the water meter reading and repair program.

Concerns About Lead in Water

The most recent occurrence of lead in drinking water for Flint, Michigan has many consumers asking the question, “Is there lead or other contaminants in the water that I consume?”  This occurrence also highlights the importance of this resource that we depend on to meet basic needs and sustenance of life. Learn More

Should I test my private well for arsenic?

Yes. Arsenic over the recommended safe level has been detected in groundwater in some private wells in Shorewood. Arsenic in water has no taste or odor, so the only way to know if drinking water contains arsenic is to have it tested. Get more MN Department of Health information for well owners.

City Water and Hardness/Iron Levels

If your home has city water and you have a water softener, the softening level should be set at 22. Iron level for city water is .28 parts per million. Other water questions may be directed to public works at 952.960.7913.

Sewer Maintenance

The Public Works Department manages the operation and maintenance of the city’s approximately sixty miles of sanitary sewer collection system. Each year 1/5th of the sewer system is cleaned and suspected problem areas of pipe are televised for inspection and repair purposes. The system contains thirteen sanitary sewer lift stations.

Water Maintenance

Municipal Water
The City of Shorewood obtains its water from seven wells. The water is then pumped into the distribution system following chlorinating and fluoridating. Chlorine and fluoride levels are tested regularly and water samples are sent to the Minnesota Department of Health for bacteria testing.

The City of Shorewood currently has two water towers located on the East and West ends of the City. These elevated tanks serve two purposes: the first is to provide adequate water pressure in the distribution system; and the second is to provide storage for the City’s water supply.

Well Owners
Properly constructed and maintained water wells can provide many years of trouble-free service, but like any other mechanical devices, wells will eventually deteriorate or become damaged, and allow surface contaminants to enter the water. In addition, some groundwater can contain one or more chemical substances in concentrations above state health limits. Public water systems are tested regularly for a variety of contaminants, but if you have a private well, regular testing is up to you. Here are some recommendations from the Minnesota Department of Health (MDH) that you can follow to assure that your well water is safe.

  • Hydrant Maintenance & Flushing
  • Watering Restrictions
  • Sewer & Water Emergencies
  • Televising Sewer Lines


Residents with fire hydrants on their property must maintain a 3 foot diameter around the fire hydrant. This includes any landscaping! Many hydrants have bushes or large rocks around them to help them blend into the landscape. This is a hazard in case of fire, but also makes it difficult for hydrant maintenance.


City water mains are flushed semi-annually in the spring and the fall. Flushing is done to remove mineral deposits that have accumulated in the water pipes. Upon request, some areas are flushed more frequently to maintain fresh, clear water. Call us at 952.960.7900 with any questions.

Households may experience rusty water, discoloration or other problems during flushing. City crews take precautions to limit problems. However, if you do experience rusty water, running the cold-water tap will clean out your system. Call the Utility Division at 952.960.7900 if you have a problem related to flushing that does not clear up within 48 hours.

Lawn watering uses a significant portion of our water supply. It is important that residents and businesses follow the City's Watering Ordinance. This allows Shorewood's water system not only an adequate opportunity to replenish the supply in the City's water storage tanks, but also ensures there is enough water for all uses, some of which include vital services such as firefighting.

The City's ordinance states that residents and businesses can water before 11:00 a.m. and after 4:30 p.m.

Fees for violating the Water Use Restrictions are determined by the number of water restriction violations issued to the owner and are as follows:

  • First offense - $50 fee
  • Each additional offense - $25 fee increase (e.g. 2nd violation $75, 3rd violation $100, etc.)

Water Use Restrictions are enforced from May 1st to September 30th and violators will be fined. No warnings are given for violation of the watering restrictions.

EXEMPTIONS - Private wells are exempt from the City ordinance, however, the City encourages homeowners to conserve their own water resources during peak daytime hours. Activities such as play toys, car washing, and hand watering of flower beds are also exempt, as long as the activity is attended.

Residents of Shorewood can participate in the stormwater pollution prevention management process designed to maintain or improve the quality of our natural resources.

See what the city has done to meet state stormwater standards through the MS4 program.

Sewer and water emergencies consist of the following:

  • A red light at any well lift (waste water pumping) station.
  • Sewer backup in a house or street.
  • Very low or no water pressure or very high water pressure.
  • Water coming up in the street or yards.
  • Open manhole.
  • Overflow of any water tower.

If you experience any of these situations during our regular office hours of 8:00 a.m. to 4:30 p.m., Monday through Friday, please 952.960.7900. If the emergency occurs outside of these hours, call 952-960-7914.

Televising sewer lines is an invaluable way of assessing the condition of area sewer. It can reveal blockages from debris, roots or grease; show cracks, and show breaks or deterioration of a pipe. It allows for a detailed diagnosis without the need for excavation, saving time and money.

The televising is performed by a robotic camera that is lowered into a sewer line through a manhole or a home’s clean-out. Some residents might be contacted about access to the clean-out on the lower level of their home. The camera is attached to a cable that runs back to a truck where crew members can control the camera's speed, move it forward or back, change its angle of perspective, and digitally record and document a visual image of a pipeline's interior.